APPROACH Support | Users Outside of Alberta

Cohesic is excited to announce we are transitioning to Zendesk from our existing Jira IT Ticketing process. Zendesk will be our new Tier 2 and Tier 3 APPROACH support solution effective May 28th, 2019.

How This Will Impact You:

Starting May 28th, 2019, APPROACH Site Administrators OUTSIDE OF ALBERTA will use Zendesk to submit all Tier 2 and 3 support requests. Please refer to the Instruction Guide for more details.

Next Steps:

Please ensure you communicate this information with APPROACH SIte Administrators and those you feel would benefit.

Updates will be available on our Zendesk site. We are working on an APPROACH knowledge library to provide useful materials for users.

For More Information:

If you would like more information regarding your role as an APPROACH Site Administrator please contact Dena Shlah .

Thank you for your ongoing cooperation. We look forward to continuing to provide the highest level of service with this new solution. Please do not hesitate to contact us if you have any questions or concerns.